Shipping policy
Shipping Policy
Last updated: October 2026
At Hangry Crumbs, every order is freshly baked and carefully packaged before being shipped to you. Because our cookies are freshly baked food products, we take extra care with packaging and delivery to help ensure your order arrives in the best possible condition.
1. Where We Deliver
Hangry Crumbs currently delivers within the Netherlands.
We do not currently offer international shipping.
2. Order Processing
Every Hangry Crumbs order is freshly prepared, baked, cooled and packaged before it is shipped.
We aim to process and dispatch orders within 1–3 business days.
Processing time may occasionally be longer during holidays, promotions, product launches or periods of unusually high demand.
If there is a significant delay affecting your order, we will make reasonable efforts to inform you.
3. Delivery Time
Once your order has been dispatched, delivery within the Netherlands is estimated to take 2–3 business days via DHL.
Please note that this is an estimated delivery timeframe and not a guaranteed delivery date.
Delivery times may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, strikes, technical problems, public holidays or unusually high delivery volumes.
4. Shipping Cost
Our standard shipping fee within the Netherlands is:
€6.95 per order
The applicable shipping cost will be displayed during checkout before you complete your purchase.
If Hangry Crumbs introduces free shipping promotions or free shipping above a certain order value, the applicable conditions will be clearly displayed on the website.
5. Delivery Service
All standard Hangry Crumbs orders are shipped using DHL.
Where tracking is available, you will receive tracking information after your order has been dispatched.
You can use this information to follow your package during delivery.
6. Tracking
After your order has been handed over to DHL, you may receive a tracking link or tracking number.
Please allow some time for the tracking information to become active after the package has been processed by DHL.
If the tracking information does not immediately update, this does not necessarily mean that there is a problem with your shipment.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please carefully check your:
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Name
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Street
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House number
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Postal code
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City
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Apartment, unit or other relevant address information
before completing your purchase.
If you realise that you entered an incorrect address, contact Hangry Crumbs as soon as possible.
If your order has not yet been dispatched, we will make reasonable efforts to correct the address where possible.
Once your order has been dispatched, we cannot guarantee that the delivery address can still be changed.
8. Missed Delivery
If nobody is available when DHL attempts delivery, DHL may make another delivery attempt or follow its standard procedures for unsuccessful delivery.
Depending on the circumstances, the package may be delivered according to DHL's available delivery options or taken to a collection point.
Please follow the instructions provided by DHL through the tracking information.
Because our cookies are freshly baked food products, we recommend collecting or receiving your order as soon as possible.
9. Delivery Delays
We do our best to ensure that your order arrives within the estimated delivery timeframe.
However, delays can occasionally occur because of circumstances outside our reasonable control, including:
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DHL delays
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Severe weather
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Traffic
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Strikes
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Technical problems
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Public holidays
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High delivery volumes
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Other unforeseen circumstances
If your order appears to be significantly delayed, please contact us so that we can help investigate the situation.
Your statutory consumer rights remain unaffected by this policy.
10. Damaged Packages
We package our cookies carefully, but packages can occasionally be damaged during transportation.
If your package arrives damaged, please take photographs of:
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The outside of the package
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Any visible damage
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The shipping label
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The cookies inside
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The internal packaging
Please contact Hangry Crumbs as soon as possible after receiving the order.
Please keep the packaging and affected products until we have had an opportunity to investigate the issue, unless keeping them would create a health or safety concern.
If your order has been materially damaged during delivery or does not conform to your purchase, we will handle the matter in accordance with your statutory consumer rights.
11. Missing Packages
If your DHL tracking information says that your package has been delivered but you have not received it, please first check:
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Your front door
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A safe place
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With household members
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With neighbours
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Any collection point indicated by DHL
If you still cannot locate your package, contact Hangry Crumbs as soon as possible with your order number and tracking information.
We will investigate the situation and, where appropriate, contact the delivery service.
12. Freshness and Storage
Our cookies are freshly baked food products with a limited shelf life.
Once your order has been delivered, please follow the storage instructions provided with your order.
Keep your cookies away from excessive heat, moisture and direct sunlight.
Hangry Crumbs cannot be responsible for deterioration caused by improper storage or handling after delivery.
13. Incorrect or Incomplete Addresses
If an order cannot be delivered because an incorrect or incomplete address was provided at checkout, this may result in additional delivery attempts or other delivery complications.
Please contact us immediately if you realise there is an error in your address.
Because our products are freshly baked and perishable, we cannot guarantee the freshness or condition of cookies affected by an unsuccessful delivery caused by incorrect information supplied by the customer.
This does not affect any mandatory consumer rights that may apply.
14. Extreme Weather
Extreme temperatures may affect freshly baked food products during transportation.
If exceptionally hot, cold or otherwise extreme weather is expected to create a significant risk to product quality, Hangry Crumbs may adjust processing or shipping arrangements where reasonably necessary.
If this significantly affects your order, we will make reasonable efforts to contact you.
15. Weekends and Public Holidays
Processing and delivery times may be affected by weekends and Dutch public holidays.
The estimated 2–3 business day delivery timeframe applies to business days and does not necessarily include weekends or public holidays.
During particularly busy periods, such as holidays, delivery may take longer than usual.
16. Delivery Responsibility
Hangry Crumbs remains responsible for the order until it has been delivered to you, subject to the applicable provisions of Dutch consumer law.
Once your order has been delivered, you are responsible for storing and handling the cookies appropriately.
If you independently arrange a different delivery method or carrier that was not offered by Hangry Crumbs, different rules may apply.
17. Shipping Problems
If you experience a problem with your delivery, please contact Hangry Crumbs through the Contact page on our website.
Please include:
Order number:
Name used for the order:
Delivery address:
Tracking number:
Description of the problem:
Photographs, if relevant:
Providing this information allows us to investigate the issue as quickly as possible.
18. Refunds and Delivery Problems
A delivery problem does not automatically result in a refund.
If your order is lost, materially damaged, incorrectly delivered or otherwise does not conform to the purchase agreement, Hangry Crumbs will investigate the situation and provide an appropriate remedy where required by applicable law.
For information about cancellations, returns and refunds, please see our Return & Refund Policy.
19. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our delivery services, delivery area, shipping prices, courier, processing times or applicable laws.
The most recent version will always be published on the Hangry Crumbs website.
20. Contact
If you have questions about shipping or delivery, please contact Hangry Crumbs through the Contact page on our website.
When contacting us about an existing order, please include your order number whenever possible.
Hangry Crumbs
Homemade cookies, freshly baked for your order.
Last updated: October 2026